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Frequently Asked Questions
Insurance claims are filed electronically ensuring faster payment?
We bill the insurance companies daily. Many insurance companies prefer or require electronic billing.
I’m not located in Georgia, can you still do my billing?
Absolutely! Currently we bill for providers in several states. Unless there is a state law in your state requiring that your billing service be in-state, we can do your billing.
Where do clients and insurance companies send their checks?
All payments go directly to your office. We never receive "live" checks. Patient and insurance checks are payable to you and received at your address, just as they are now.
I’m hopeless with computers! Do I have to know a lot about computers?
No! Our services do not require any computer knowledge whatsoever. You don’t even need to own a computer. However, for those who are more technically savvy, we frequently use email and/or instant messaging to stay in close contact. Daysheets and patient info sheets can be submitted by email, we can email you reports, or you can down load them from the website. You choose how you interact with us.
I lose money on sessions not being authorized or because patients use more than their yearly maximums. Do you keep track of authorizations?
Absolutely! Each time we send out claims, we send you an Authorization Report dated through the last day billed. We provide you an authorization form for each person, which consist of patients, name of insurance company, auth #, # visits used, # visits authorized, and start & end dates.
Can my patients call you directly if they have questions about their insurance?
We encourage patients to call us directly if they need to. You will make the decision if you want your patients to call us or not.
How does it work?
It’s simple. You send us patient info and we verify benefits.
What are your hours? Will I be able to reach you when I need to?
Typically someone is in the office from 9 am to 6 pm eastern time, Monday through Thursday. We are closed on Fridays, but we have an assistance that will communicate with clients via email on Fridays. Our fax machine is on to receive faxes 24/7, 7 days a week.
How does follow-up work?
Timely, persistent follow-up of unpaid or improperly processed insurance claims to make sure you get paid.
Will I have someone personally overseeing my billing?
Yes. You are assigned a personal representative - no matter how small or large your practice
Can you offer training? And if so, is there an extra charge for such training?
Yes, we can provide on-site training to you and your staff.
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